We’ll Make Your Computer Problems Go Away & Give You A Local
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Local Professional IT Busness Support in Sheffield & Doncaster

In general, we help businesses select, implement and maintain their computing infrastructure. That is, we help analyse purchase decisions; we provide network design, installation, service and support; we install, configure and service file servers; we help end users by phone and in person with day-to-day problems; we install, service and troubleshoot PCs.

We also serve as a technical mediator for our customers in their relationships with other IT vendors. For example, we may assist in discussions with a software vendor when our customer requires technical support from them. We often serve as the trusted advocate and "translator" in any technical business discussions our customers are involved in.

The links below describe various aspects of our service in some detail.

Live Support , Onsite Support, Pay as You Go Support, Contracted Support, Price List

Preventative Maintenance & Support	Cost
Small Business Support (6 days) - 1 server and <= 5 Users	£ 150	monthly
IT Support Rate (15 days) < 2 servers < 10 Users	£ 300	monthly
IT Support Rate (26 days) always about - >5 Users	£ 500	monthly
Telephone & Remote Connection Support < 30 Users	£ 600	monthly
IT Support Rate (one day per week)	£ 1,000	monthly
IT Support Rate (as above but to 10pm & Weekends)	£ 1,200	monthly

Many small businesses are wrestling with the problem of how to best balance strengthening core-business operations and effectively manage IT solutions. Others are recognising that it is an area they may need to address in the near future.

Keeping up with ever-changing technology is hard enough. Choosing the best way forward for your business can be a real headache, so why not let us take the worry out of specifying, installing and supporting your IT systems.

Outsource Your IT Support
Our outsourced IT Support service removes the hassle, stress, and time spent managing your computer systems. We act as your IT department, specifying, installing, supporting, managing and troubleshooting your PCs, Servers, Network and Applications. We provide a cost effective and comprehensive ‘on site’ service and complement this with remote help from our office via your internet connection.

What are the benefits of Outsourcing?

	Fixed monthly costs – no hidden charges, like call-out charges.
	We manage your computer system so you can get on with your job.
	We keep your systems up to date with the latest anti-virus updates and security service packs.
	We pro-actively monitor your system for problems and regularly check backups to ensure you don’t loose important data.
	We provide Internet security to keep your network and computer systems safe from hackers.
	We offer technical support via a telephone helpdesk and remote control assistance via your Internet connection.
	A fast, efficient, cost effective and friendly dedicated service removing the need for your own IT staff

Outsourced IT Department (Synergy-UK become responsible for support)	Cost
Regular weekly on site visti to work on to do list. Max 46 days
Onsite Support, 3 hour onsite response
Staff with multiple skills as required
Immediate dial-in server support (fix over phone line)
Regular management reporting and IT auditing
Any non-support work charged at £300 per day
Office hours telephone support
Hardware procurement at cost plus 20%
Total Cost	£ 1,200	monthly
Total for above but 2 days a week and 15%	£ 2,700	monthly

Contact us for more information: T: +44 (0)114 296 2300 E: info@synergy-uk.com

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